Strategic Advisor
Retail Technology · Europe · Malta · Mellieħa
Total compensation band $150K+. The figure is the member's band, not an offer.
Strategic transformation executive with 20+ years building and scaling customer experience, product, and digital operations across organizations with 20M+ customers. Most recently led C-level initiatives at M.Video-Eldorado ($7B GMV) where digital transformation added $70M in revenue. Currently advising companies on strategy, growth, and organizational design while building AI-focused product portfolios in the IT outsourcing sector.
Achievements
- Digital transformation generated $70M revenue and $1M annual cost savings at $7B GMV retailer
- Built omnichannel fulfillment system handling 25M orders annually with 98% service level
- Reduced customer complaints by 50% while raising satisfaction from 70% to 98%
- Launched Service Zones reducing faulty product losses by 40% and increasing digital services revenue by 500%
- Successfully integrated customer care departments during industry's largest M&A with positive business impact
Skills
- Strategic Leadership
- Digital Transformation
- Customer Experience
- Product Management
- Change Management
- Post-merger Integration
- Omnichannel
- Team Building
- Process Optimization
- Financial Strategy
- Organizational Design
- CX Strategy Execution
- RetailTech Innovation
Looking for
- Chief Customer Officer
- Chief Strategy Officer
- Chief Operating Officer
Experience
- Strategic Advisor — Valletta Software 2023 - present
Shapes product portfolio and service offering with AI focus, built external company profile from scratch, orchestrated full rebranding, and expanded customer base with high-value enterprise accounts in IT outsourcing sector.
- Strategic Advisor (Volunteer) — FDZ Culture & History gGmbH 2025 - present
Co-developed organizational strategy for Berlin-based non-profit focused on historical education, advised on governance structure, and designed content production workflow for 30-volume book series.
- Customer and RetailTech Director — M.Video with MediaMarkt M&A Aug 2018 - May 2022
Owned end-to-end CX strategy across all channels for $7B GMV retailer with 20M+ customers. Led digital transformation adding $70M revenue, managed 1,500+ employees, and successfully integrated customer care during major M&A.
- Head of Customer Service Department — M.Video & Eldorado Aug 2011 - Aug 2018
Led end-to-end customer service across all channels, built CX metrics framework, launched Service Zones reducing losses by 40%, and architected omnichannel fulfillment handling 25M orders annually.
- General Manager of Service Center — M.Video-Service Jan 2010 - July 2011
Managed after-sales repair for major TV and appliance brands, developed insurance sales scheme with 90% profitability, and launched installation services increasing total EBITDA by 5pp.
- General Manager of Service Center — Euroset Apr 2004 - Dec 2009
Set up service center from scratch achieving 10% business profitability, developed new revenue streams adding 40% extra GMV, managed 400+ employees across 40 branches, and signed contracts with major telecom brands.
- Head of Supply Chain Department — Protek Sept 2001 - Apr 2004
Led supply chain operations for wholesale pharmaceuticals company in early career role.
Languages
- English (C1)
- Russian (C2)
Anonymous until this leader says yes. No name, no photo, no contact details. An introduction is sent only after they accept.
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