Head of Customer Success: skills & capabilities the market requires

Based on 401 real Head of Customer Success job postings, here is what companies actually require for this role today: the capabilities that define it, the hard skills named most often, the scope expected, typical experience and pay. The market leans hardest on Strategic Leadership (65%) and Customer & Relationships (64%).

Open the interactive Skill Check to filter by country, industry and company size.

Core capabilities for a Head of Customer Success

Strategic Leadership — required in 65% of postings
Customer & Relationships — required in 64% of postings
Cross-functional Leadership — required in 45% of postings
Executive Communication — required in 43% of postings
People Leadership — required in 42% of postings
Go-to-Market & Sales — required in 41% of postings
Data & Analytics — required in 38% of postings

Most-required hard skills

Account Management
Customer Success Management
Customer Success Strategy
Team Leadership
Customer Lifecycle Management
Customer Retention Strategy
Customer Onboarding

Leadership & soft skills

Strategic Thinking
Cross-Functional Collaboration
Communication
Leadership

Scope, experience & pay

Head of Customer Success roles expect deal / M&A experience in 0% of postings, IPO or capital markets in 0%, and transformation in 19%. Typical stated experience: 8 years. Pay signal from postings (base): $149K–$170K.

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