Head of Customer Success: skills & capabilities the market requires
Based on 867 real Head of Customer Success job postings, here is what companies actually require for this role today: the capabilities that define it, the hard skills named most often, the scope expected, typical experience and pay. The market leans hardest on Customer & Relationships (59%) and Strategic Leadership (56%).
Open the interactive Skill Check to filter by country, industry and company size.
Core capabilities for a Head of Customer Success
- Customer & Relationships — required in 59% of postings
- Strategic Leadership — required in 56% of postings
- Executive Communication — required in 46% of postings
- Go-to-Market & Sales — required in 35% of postings
- Cross-functional Leadership — required in 33% of postings
- Data & Analytics — required in 32% of postings
- Domain Expertise — required in 27% of postings
Most-required hard skills
- Customer Success Management
- Account Management
- Data Analysis
- Customer Success Strategy
- Team Leadership
- Customer Relationship Management
- Cross-Functional Collaboration
Leadership & soft skills
- Communication
- Strategic Thinking
- Leadership
- Cross-Functional Collaboration
Scope, experience & pay
Head of Customer Success roles expect deal / M&A experience in 0% of postings, IPO or capital markets in 0%, and transformation in 15%. Typical stated experience: 8 years. Pay signal from postings (base): $148K–$160K.
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